PERN Infrastructure is operated and maintained by NTC. HEC overseas the operation and acts as liaison between the universities and NTC to make sure that support requests are handled promptly.

Trouble Reporting

In order to report any NTC related problems with PERN connectivity submit a Trouble Ticket in the Fault Management System of NTC and note down the Trouble Ticket Number.
To submit a ticket now Click Here

Or call nearest NTC Service Support Centre. When calling at the service centre ask for your Trouble Ticket Number. Refer to the Trouble Ticket Number in any future correspondence on the issue with NTC or HEC.

If your problem is not resolved within 24 hours report to HEC at pern@hec.gov.pk

NTC Customer Support Service Centers

Islamabad Data Center : 051-111-999-998, 051-9218949, 0800-09999

Lahore Data Center : 042-111999998, 042-9203542, 042-9203543

Karachi Data Center : 021-9230038, 021-9230010

Email Contacts for NTC and HEC Support
NTC Support: pern@ntc.net.pk
HEC Liaison: pern@hec.gov.pk